Faq & Help

Delivery Time

Items will be shipped out in the following business days after you have checked out. In general, it may take about 3-5 business days for delivery, depending on the different delivery means you select. We are not responsible for wrong or undeliverable address. Please make sure your shipping address is correct and deliverable.

Order Tracking

We allow you to track your order at the click of a mouse. When your shipment is confirmed, you will receive a tracking number in your confirmation e-mail.


Hair Textures

(Please click the following questions to expand the page)

Q1:What's the differences between Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair?
Q2:How long does the hair last?
Q3:Why are my hair extensions getting tangled?
Q4:Why the colors of hair extensions do not seems exactly as the pictures show or description says?
Q5:How to distinguish human hair from synthetic hair?
Q6:How many pieces of Hair Weave for one head?
Q7:Why do the waves get down after several times?

Care and Usage

Q1:Can the hair be ironed, straightened or curled?
Q2:Can i dye color on the hair?
Q3:Can I wash & blow-dry the hair extensions?
Q4:What kind of hair care products should I use?

Order and Shipping

Q1:What kind of payment do you accept?
Q2:Can I pay through Paypal with my credit card?
Q3:What will I be charged for shipping?
Q4:How long will it take for my item to reach me?
Q5:I have bought something but seen it at a different price on your website.
Q6:How can I track my shipment?
Q7:What should I do if my shi pment never arrives?
Q8:How do I ship items to a different address?
Q9:Can i get my money back if i want to return goods?
Q10:Do you guarantee delivery time?
Q11:Is there any hidden charges to my order?
Q12:What if my order delivery was delayed?
Q13:Why did my payment fail?
Q14:I can't track my order using the tracking number provided. What can I do?
Q15:How can I cancel my order?
Q16:Why was my item/order canceled?
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